Shipping Policy

Last updated: July 21, 2026

Thank you for shopping with Vytlife. This Shipping Policy explains where we ship, estimated processing and delivery times, shipping charges, and international customs responsibilities.

Where We Ship

Vytlife currently ships to:

• United States, excluding Alaska and Hawaii
• Canada
• Australia
• New Zealand

Shipping availability may be limited for PO boxes, military addresses, remote locations, and United States territories. Available delivery options will be displayed during checkout.

All orders are fulfilled and shipped from a United States fulfillment center.

Order Processing

Orders normally require 1–5 business days to be processed before shipment.

Business days do not include weekends or public holidays. Processing may take longer during periods of high demand, holidays, stock interruptions, address-verification issues, or circumstances outside our control.

Processing time is separate from carrier delivery time.

Estimated Delivery Times

Estimated total delivery time includes normal order processing and carrier transit time.

These delivery times are estimates and are not guaranteed. Customs clearance, carrier delays, severe weather, public holidays, remote delivery locations, and other circumstances outside our control may result in longer delivery times.

Shipping Charges

Shipping charges are based on the destination and total shipment weight.

The available shipping method, estimated transit time, and final shipping charge will be displayed at checkout before payment is completed. All store prices and shipping charges are displayed in United States dollars unless otherwise shown at checkout.

International Duties, Taxes and Customs Fees

International orders are shipped under Delivery Duties Unpaid, or DDU, terms.

Customers outside the United States may be required to pay import duties, taxes, customs charges, handling fees, or brokerage fees when the shipment reaches the destination country.

These charges are:

• Not included in the product or shipping price;
• Not collected by Vytlife at checkout;
• Determined by the destination country or carrier; and
• The responsibility of the recipient.

Vytlife cannot predict or control the amount of these charges. Customs clearance may also delay delivery.

Customers should review the import requirements of their country before placing an order.

Address Changes and Order Cancellations

Please review your name, email address, delivery address, postal code, and apartment or unit number carefully before submitting your order.

Contact us immediately if a correction is required. Address changes and cancellations are not guaranteed once an order has entered fulfillment.

After an order has been accepted for processing, we may be unable to change or cancel it.

Vytlife is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Tracking Information

When tracking information becomes available, it will be sent to the email address used during checkout.

Tracking information may take some time to update after the carrier receives the package.

Delayed or Missing Packages

Carrier tracking may occasionally show limited movement while a shipment is in transit or undergoing customs clearance.

Please contact us if:

• The package has not arrived after the estimated delivery period;
• Tracking has not updated for an extended period; or
• Tracking shows delivered but the package cannot be located.

We may ask you to check with household members, neighbours, building management, the local carrier, or the delivery location before opening an investigation.

Carrier investigations and international customs enquiries can take additional time to complete.

Damaged Orders

Please contact us as soon as possible if an order arrives damaged.

Include:

• Your order number;
• A description of the issue;
• Photographs of the shipping package;
• Photographs of the damaged product; and
• A photograph of the shipping label.

We will review the issue and determine the available resolution according to our Return and Refund Policy.

Contact Us

For shipping questions, contact:

Email: business@vytlife.com

Please include your order number when contacting us about an existing order.